Last updated: 15 September 2026
We want our customers to have a positive experience when shopping with us.
1. Incorrect, Damaged or Defective Products
If you receive a product that is damaged, defective or different from the product you ordered, please contact us as soon as reasonably possible after receiving your order.
Please provide your order number and, where applicable, photographs showing the issue.
We will assess the issue and, where appropriate, arrange a replacement, repair or refund in accordance with applicable consumer law.
2. Unwanted Products
Where permitted by applicable South African consumer law, customers may request to return products that they no longer require, subject to the applicable return requirements and the condition of the product.
Certain products may not be eligible for return where they have been opened, used or where returning them would be unsuitable for health or hygiene reasons.
3. Refunds
Once a return has been received and assessed, we will inform the customer whether the refund has been approved.
Approved refunds will be processed using the applicable payment method or another appropriate method agreed with the customer.
The time taken for the funds to reflect in the customer's account may depend on the payment provider or financial institution.
4. Exchanges
Where appropriate and subject to stock availability, we may offer an exchange for an eligible returned product.
5. How to Request a Return
To request a return or refund, please contact us with:
- Your order number
- The product concerned
- The reason for the return
- Photographs or other supporting information where applicable
Please do not send products back without contacting us first and receiving return instructions.
6. Consumer Rights
Nothing in this Refund & Returns Policy is intended to limit or remove any rights available to consumers under applicable South African consumer protection legislation.