Terms & Conditions

Last updated: 15 September 2026

Welcome to our online store. By accessing or using this website, you agree to the following Terms & Conditions.

1. General

This website is operated by DNA TRAX GENETICS (“we”, “us”, or “our”). By placing an order through our website, you agree to be bound by these Terms & Conditions.

We reserve the right to update these Terms & Conditions at any time. The latest version will be published on this website.

2. Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

Product images are provided for illustrative purposes and may differ slightly from the actual product due to packaging changes, photography or display settings.

We reserve the right to correct errors, update product information and discontinue products where necessary.

3. Prices and Payment

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

Orders must be paid for in full before they can be processed and dispatched.

We accept payment methods made available through our website's payment provider.

4. Orders

An order placed through our website constitutes an offer to purchase the selected products.

We reserve the right to decline or cancel an order where, for example, a product is incorrectly priced, unavailable, or where there is a suspected fraudulent transaction.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the customer.

5. Product Authenticity

We take product authenticity seriously. Products sold through our website are sourced from our established suppliers.

We do not knowingly sell counterfeit products.

6. Delivery

Orders will be delivered to the address provided by the customer during checkout.

Delivery times are estimates and may vary depending on the delivery location, courier availability and circumstances outside our control.

Please see our Shipping Policy for further information.

7. Limitation of Liability

We will not be liable for delays caused by circumstances outside our reasonable control, including courier delays, natural events, technical problems or other unforeseen circumstances.

Nothing in these Terms & Conditions limits any rights that a consumer has under applicable South African law.