Last updated: 15 September 2026
We aim to process and dispatch orders as quickly as reasonably possible.
1. Order Processing
Orders are processed after successful payment has been received.
Orders are generally prepared for dispatch within the processing period stated on the product or checkout page.
Processing times may vary during periods of high order volumes, promotions, public holidays or other unforeseen circumstances.
2. Delivery
Orders are delivered using third-party courier services.
Delivery times depend on the customer's location, courier availability and other circumstances outside our control.
The estimated delivery time displayed during checkout or communicated to the customer is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.
3. Delivery Address
Customers are responsible for providing a correct and complete delivery address and contact information.
If incorrect information results in a failed delivery or additional delivery costs, the customer may be responsible for the applicable additional costs.
4. Delayed Deliveries
Although we work with our courier partners to ensure orders are delivered as quickly as possible, courier delays can occasionally occur.
If an order is delayed, customers may contact us so that we can assist with following up with the relevant courier.
5. Lost or Damaged Parcels
If a parcel appears to have been lost or arrives damaged, please contact us as soon as possible with your order details.
We will investigate the matter with the relevant courier and assist with the appropriate resolution.
6. Shipping Charges
Shipping charges, where applicable, will be displayed during the checkout process before payment is completed.